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Why didn’t Bubbles join my meeting?

If the Bubbles did not join your meeting, it usually means one or more joining requirements were not met.

H
Written by Hello Bubbles
Updated over a week ago

TLDR

  • Bubbles auto joins meetings from calendar events if the below conditions are met:

    • Your calendar is connected.

    • Auto Join is enabled in settings.

    • The meeting invite has at least 2 participants (this includes the organizer)

    • The meeting invite has a valid meeting link from a supported platform (see below).

    • If the meeting has a waiting room, the Bubbles Notetaker bot will also have to be admitted by the meeting host.

Step 1: Check meeting requirements

  • Participants: The calendar invite must include at least 2 participants, including you as the organizer.

  • Meeting details: The invite must have a valid meeting link from a supported platform (Zoom, Google Meet, Microsoft Teams, GoTo Meeting, or Webex).

Step 2: Check meeting timing

  • The bot joins 1 minute before the scheduled start time.

  • It waits up to 20 minutes for at least one participant to join before starting to record.

  • If no one joins within 20 minutes after a meeting is scheduled to start, the bot leaves.

Step 3: Check your settings

First, go to Settings → Notetaker, then:

  • Confirm your calendar is connected.

  • Make sure Auto Join is toggled ON.

Step 4: Check platform-specific issues

  • If waiting rooms/lobbies are enabled (Zoom/Teams/Google Meet, etc), the bot needs to be admitted. Admit it manually or adjust settings in your meeting platform.

  • Confirm you’re on a supported meeting platform: Zoom, Google Meet, Microsoft Teams, GoTo Meeting, or Webex

Step 5: Try manual recording

  • If you’d rather record meetings manually:

    • Ensure you’re logged into Bubbles then go to App > Notetaker

    • Paste your meeting link into the field at the top.

  • The bot will join within ~20 seconds.

Step 6: Try the browser extension (alternative option)

For quick ad-hoc recording, install the Bubbles Chrome or Edge extension from the Chrome/Edge web store as an additional way to capture your meetings.

Good to know

  • The bot will not join if the invite lacks participants or a valid link.

  • Ongoing recordings continue unless manually stopped.

  • Manual recording and the browser extension work even if Auto Join is turned off.

Still stuck?

If Bubbles is still not joining, email [email protected] with:

  • Your workspace name

  • The meeting details (time + link+meeting title)

  • Whether Auto Join was on

This will help the support team resolve the issue quickly.

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