Team size increases because new members were added to your workspace. Team size is based only on the number of workspace members; anyone added as a member will count toward billing.
First, a quick heads-up
Only workspace members count toward billing.
Team size changes when someone is added as a member, either by invitation or automatically.
You can always review members in Settings > Members.
Common reasons
Verified domain self-invites: When the workspace was created, there’s an option to automatically add teammates with the same company domain.
No worries if you missed it, you can update this anytime by going to Access & Sharing and removing the verified domains.
Someone accepted an invite: When a colleague accepts a workspace invitation, they become a member, increasing your team size.
Another admin added members: A teammate with admin rights may have invited or added others.
How to check
Go to Settings > members.
Remove anyone who doesn’t need full access.
Good to know
Removing/Adding a member updates your billing immediately, with charges prorated based on the new team size.
Only workspace admins can manage or remove members.
Still stuck?
If you’re unsure why your team size increased, email [email protected] with your workspace name and the date the change happened. The support team can confirm exactly who was added and guide you on fixing it.